Questions with Answers on Employees and Customers Role & Marketing Communication

Questions with Answers on Employees and Customers Role in Service Delivery

Explain the Importance of Service Employees and Customers in Service Delivery.

Questions with Answers on Managing Demand and Capacity

What are Capacity Constraints and Demand Patterns?
Explain the Strategies for matching Capacity and Demand.

Questions with Answers on Marketing Communication

Explain the Need for Coordination in Marketing Communication.
What are the different Promotional tools in Services Marketing?

Explain the Logistics and Distribution system in Services Marketing.