Questions with Answers on Understanding Customer Requirements & Physical Evidence and Servicescape

Questions with Answers on Understanding Customer Requirements

What is the meaning of Listening to Customers through Research?
What are the methods of Building Customer Relationship?
Explain the concept of Service Recovery.

What are the different Factors Necessary for Appropriate Service Standards?
What are the different Types of Customer -Defined Service Standards?

Questions with Answers on Physical Evidence and Servicescape

What is the Meaning and Types of Servicescapes?
Explain the Strategic Roles of Servicescape.
What are the main Guidelines for Physical Evidence Strategy?