The human relations movement drew heavily in support of its
findings on a series of famous experiments called the Hawthorne Studies which
were conducted from 1924 to 1933 at the Hawthorne Plant of the Western Electric
Company in Cicero, Illinois. The neglect of human aspect and over-emophasis
machines, materials and abstract functions led to the development of this
approach. Prof. Elton Mayo is considered as the initial profounder of the Human
Relations or Behavioural Approach to Management
Management functions & processes are discharged by a number of
individual (human beings) and successful management is one that gets the best
from these individuals. Management therefore involves getting this done with
and through peopel. Understanding worker response and inter-personal relations
is essential in the development of any management approach. The core of human
relations approach is "being nice to workers" and it focussed on the
following six propositions:
1.
A focus on people, rather than upon machines or economics
2.
People exist in an organizational environment rather than an
organized social context
3.
A key activity in human relations is motivating people
4.
Motivation should be directed towards team work which requires
both the co-ordination and cooperation of individuals involved.
5.
Human relations, through team work, seeks to fulfill both
individual and organizational objectives simultaneously
6.
Both individuals and organizations share desire for efficiency,
that is, they try to achieve maximum results with minimum inputs
The human relations approach emphasizes on the individual and
focuses on inter-personal approach. It studies the individual, his needs and
behaviour. Its main concepts are motivation and job satisfaction.
The
human relations approach neglected behavioral pattern of groups. Man is a
social animal and her never thinks alone. He is greatly influenced by what
others with whom he is associated thinks or behaves. Thus it is the group that
sets the pattern of human behavior. It is necessary to study the
organisational behavior as a whole, involving the study of the attitude, behavior and performance of both individuals and groups in organisational
setting. This led to the more improved and modern approach called the
Behavioural Sciences Approach to Management
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